FAQ

What materials do you use?

Our jewelry is made with high-quality 14–18k gold-filled materials, chosen for its beauty, durability, and affordability compared to solid gold.

Charms- gold-filled, enamel, alloy, brass, and fresh water cultured pearls.

What does “gold-filled” mean?

Gold-filled jewelry has a thick layer of real gold pressure-bonded to a base metal. It contains significantly more gold than gold-plated jewelry, making it long-lasting and resistant to tarnishing with proper care.

Will the jewelry tarnish?

Gold-filled jewelry is designed to last, but like all fine jewelry, it can tarnish over time if exposed to moisture, chemicals, or sweat. Proper care will help maintain its shine for years.

Can I wear my jewelry in water?

We recommend avoiding prolonged contact with water (such as swimming, showering, or soaking). Water—especially saltwater or chlorinated water—can shorten the lifespan of gold-filled jewelry.

Can I sleep or exercise in my jewelry?

For best longevity, we suggest removing your jewelry before sleeping, exercising, or engaging in activities that cause sweating or friction.

How should I care for my charm jewelry?

To keep your jewelry looking its best:

Avoid water, perfumes, lotions, and harsh chemicals
Put jewelry on after applying beauty products
Store in a dry, airtight pouch or jewelry box when not in use
Gently clean with a soft, dry cloth

Is gold-filled jewelry hypoallergenic?

Gold-filled jewelry is generally safe for sensitive skin, as it contains a thick layer of real gold. However, individual sensitivities may vary.

Shipping Policy

What shipping carrier do you use?

We ship all orders using USPS (United States Postal Service) to ensure reliable and secure delivery.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Options & Delivery Times

Delivery times are estimates provided by USPS and may vary based on location and seasonal delays.

Please note that delivery times begin after your order has been shipped.

Shipping Rates

Shipping costs are a flat fee of $6.25 charged at checkout.

Tracking Information

Once your order ships, a USPS tracking number will be emailed to you. Please allow up to 24 hours for tracking updates to appear in the USPS system.

Incorrect Address

Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer.

Lost, Stolen, or Delayed Packages

Once your order has been shipped, we are not responsible for lost, stolen, or delayed packages caused by USPS. If your package is marked as delivered but cannot be located, please contact your local post office for assistance.

Returned to Sender

Packages returned to us due to an incorrect or undeliverable address may be subject to additional shipping fees to reship the order.

Return & Refund Policy

We truly appreciate your support and want you to love every piece you receive. Please take a moment to review our policy below.

All Sales

Because our jewelry is delicate and made with care, all sales are considered final. This helps us maintain the highest standards of quality and hygiene for all customers.

Returns & Exchanges

At this time, we’re unable to offer returns or exchanges. We encourage you to review product details carefully before placing your order, and please feel free to reach out with any questions—we’re always happy to help before you purchase.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, we’re so sorry for the inconvenience. Please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We’ll gladly assist with a replacement or store credit once the issue is confirmed.

Refunds

Refunds are only issued if an item arrives damaged or if the incorrect item was sent. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your bank.

Lost or Stolen Packages

Once a package has been marked as delivered by USPS, we are not responsible for lost or stolen items. We recommend contacting your local post office for further assistance.

Order Changes & Cancellations

Once an order has been processed or shipped, we’re unable to make changes or cancellations.

A Final Note

Each piece is carefully inspected and packaged with love before shipping. If you have any concerns at all, please don’t hesitate to reach out—we value our customers and are always here to help.

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Name
Email address
Shipping and billing address
Payment information (processed securely through third-party providers)
Order details
Device information such as browser type, IP address, and cookies

How We Use Your Information

We use your information to:

Process and fulfill orders
Communicate with you about your purchase
Provide customer support
Improve our website and services
Send promotional emails (only if you choose to opt in)

Payment Information

All payments are processed securely through trusted third-party payment providers. We do not store or have access to your full payment details.

Wix Platform

Our website is hosted on Wix.com, which provides us with the online platform to sell our products. Your data may be stored through Wix’s data storage, databases, and applications. Wix stores data on secure servers behind a firewall.

Terms of Use

Last updated: 12/22/2025

Welcome to Lobe and Loom (“we,” “us,” or “our”). By accessing or using our website Lobe and Loom, you agree to be bound by these Terms of Use. If you do not agree, please do not use our website.

1. Use of the Website

You must be at least 18 years old or have permission from a parent or legal guardian to use this website. You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the site.

2. Products & Descriptions

We sell jewelry products through our website. We make every effort to display product descriptions, images, and prices accurately. However, we do not guarantee that all descriptions, colors, or details are completely accurate due to differences in screen displays and handmade variations.

We reserve the right to:

Modify or discontinue products at any time
Correct pricing or description errors
Limit quantities of any product

3. Orders & Payments

All orders are subject to acceptance and availability. Once you place an order, you agree that:

All information provided is accurate and complete
You are authorized to use the selected payment method

We reserve the right to refuse or cancel any order for any reason, including suspected fraud or errors in pricing.

4. Shipping, Returns & Refunds

Shipping times, return eligibility, and refund policies are explained on our Shipping & Returns Policy page. By placing an order, you agree to those policies.

5. Intellectual Property

All content on this website — including images, designs, logos, text, and product photos — is the property of Lobe and Loom and may not be copied, reproduced, or used without our written permission.

6. User Content

If you submit reviews, comments, or other content, you grant us the right to use, display, and share that content for business purposes. You agree not to post content that is unlawful, offensive, or misleading.

7. Limitation of Liability

To the fullest extent permitted by law, Lobe and Loom is not liable for any indirect, incidental, or consequential damages arising from your use of the website or purchase of products.

All products are provided “as is,” except where required by law.

8. Indemnification

You agree to indemnify and hold harmless Lobe and Loom from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

9. Governing Law

These Terms are governed by the laws of United States/ NC, without regard to conflict of law principles.

10. Changes to These Terms

We may update these Terms of Use at any time. Changes will be effective when posted on this page. Your continued use of the website means you accept the updated Terms.

FAQ